Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, description, service areas, business hours, and profile photos
• Identity Verification: For service professionals, we may collect driver's license information, professional licenses, certifications, and insurance documents for verification purposes
• Payment Information: Billing address and payment method details (processed securely by Stripe)
• Communications: Messages exchanged through our platform, reviews, and customer support inquiries
• Location Data: Business address and service area radius for professionals; general location for customers to find nearby services

Automatically Collected Information

• Usage Data: Pages visited, features used, search queries, and interactions with professional profiles
• Device Information: Browser type, operating system, device identifiers, and IP address
• Cookies and Similar Technologies: We use cookies to maintain sessions, remember preferences, and analyze platform usage

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform and services
• Process transactions and send related information
• Connect customers with qualified service professionals
• Verify the identity, credentials, and qualifications of service professionals
• Facilitate communication between customers and professionals
• Send transactional emails (account verification, quote confirmations, review requests)
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

• Professionals: Your public profile, business information, service areas, reviews, and portfolio are visible to potential customers
• Customers: When you contact a professional or submit a quote request, your name and contact information are shared with that professional

With Service Providers

We work with trusted third-party service providers who assist in operating our Platform:

• Supabase: Authentication and database services
• Stripe: Payment processing
• Twilio: SMS verification and notifications
• Resend: Transactional email delivery
• Vercel: Website hosting and content delivery
• Mapbox: Location and mapping services

For Legal Reasons

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with email and phone verification
• Access controls limiting employee access to personal data
• Regular security assessments and monitoring
• Secure storage of sensitive documents (licenses, insurance certificates) with restricted access

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, dispute resolution)
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, please contact us at privacy@allservicepros.net or through your account settings.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To make a CCPA request, contact us at privacy@allservicepros.net with "CCPA Request" in the subject line.

8. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: