Requests & projects

Move from “I need help” to a finished job with a clear trail.

Requests

  • Create and track requests under Requests.
  • Include photos, access notes, preferred timing, and any constraints (HOA, pets, parking) — better details get better quotes.
  • You can also post certain needs into the public job request flow when that feature is available on your account.
  • Compare quotes in Messages or from the request timeline, then accept the one that fits.
  • A quote appears here only after the pro sends it. Drafts the pro is still editing are not offers.

Accepting a quote

  1. Read line items, exclusions, and timeline carefully.
  2. Ask clarifying questions in Messages before you accept.
  3. After acceptance, the work appears under Projects.

Projects

  • Use project pages for status, media, and follow-ups.
  • Confirm schedule changes in writing.
  • When the job is done, leave a review so other homeowners benefit — add before/after photos when prompted so the review can count as a verified job.

Messaging

Keep scheduling and change orders in Messages so nothing is lost in text threads outside the platform.

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